Return & Refund policy
At NeonXpert, we deeply value our customers and are committed to their satisfaction. We understand that sometimes, despite our best efforts, products might not turn out as expected.
If your new neon sign doesn't meet your expectations due to a fault, we're here to help. Here's our approach:
It's vital to note that while we're always eager to resolve any issues, returns and refunds are primarily extended for faulty products. Custom orders, given their unique nature tailored just for you, aren't generally eligible for return unless faulty. However, if a mistake occurs on our part, we'll be more than happy to address it.
NeonXpert offers returns and refunds for faulty products only. We will make every effort to resolve the issue and may fix, replace, refund, or offer a partial refund for the product. The final decision regarding faulty products, including refunds for the product and/or shipping cost, is determined on a case-by-case basis. The source of the fault will be considered, and the final resolution is at the sole discretion of NeonXpert.
With NeonXpert, you can shop with peace of mind, knowing your experience will be as brilliant and hassle-free as the neon signs we proudly craft.
Returning Products to NeonXpert: Step-by-Step Guidance