Is there a warranty included with my new sign?
Neon Xpert products come with a two-year warranty, encompassing all electrical components when utilized as intended. It's essential to recognize that Indoor Signs are not designed for outdoor use or exposure to moisture. Any misuse of the product will result in the warranty being voided. The course of action for defective signs will hinge on identifying the root cause of the fault and will be settled collaboratively between Neon Xpert and the buyer.
Warranty Coverage for Hard Wired & Installed Signs:
Neon Xpert does not bear the responsibility for expenses related to the installation or removal of your sign. In the rare event that your sign appears to be faulty, we will ask for photographs and videos for diagnostic analysis and may request the sign to be returned for replacement or repair. If your sign has been installed or hard-wired by an electrician, Neon Xpert is not accountable for any costs resulting from the uninstallation or reinstallation of your sign. Any decision regarding whether a hardwired fault is covered under our two-year warranty will be made solely by Neon Xpert.
Should you have any further inquiries, we're here and eager to assist. Don't hesitate to reach out with any questions or concerns. We look forward to connecting with you soon.